General Terms and Conditions of Sale

Upon placing the order, whether expressly or tacitly confirmed, the present general conditions are deemed to have been read and accepted. They form an integral and substantial part of all contracts entered into with Refill-Tech Solutions S.r.l., of the obligations and agreements for the sale and supply of materials by Refill-Tech Solutions S.r.l., both for written orders and for those placed, in accordance with usage, by telephone, verbally, by fax or by e-mail.
Art. 1 – Orders
Orders placed are irrevocable and shall become binding for Refill-Tech Solutions S.r.l. upon confirmation or execution, even without prior notice.
Art. 2 – Prices
Prices are established from time to time for each supply and normally do not include taxes, duties, or other charges. Prices for goods shipped abroad are subject to revision in the event of exchange rate fluctuations, changes in transport conditions, or customs duties.
Art. 3 – Payments
Payments must be made at the time of delivery or on the agreed due date. Unless expressly agreed in writing, payments may not be offset, delayed, or suspended.
Payments made shall be applied first to interest and then to principal. In accordance with Legislative Decree No. 192/2012, without the need for formal notice of default, in the event of failure to comply with the payment term, the purchaser shall owe interest at the legal rate determined as the European Central Bank’s reference rate plus eight percentage points.
Pursuant to the same legislation, the creditor is entitled to reimbursement of the costs incurred in recovering amounts not paid on time, and in any case to a fixed amount as compensation, without prejudice to proof of greater damages, which may include recovery assistance costs.
Late payment also entails the forfeiture of any discounts, installment plans, or allowances, and entitles Refill-Tech Solutions S.r.l. to suspend current orders, even if already confirmed.
Art. 4 – Delivery
The delivery dates indicated shall not be considered essential to the contract unless expressly agreed otherwise. They are calculated in working days and shall run from the date on which the order has been finalized in every detail, including any advance payments due.
Art. 5 – Transport
Unless otherwise specified, the place of delivery shall be the Customer’s operational premises. However, delivery or shipment to another location, upon explicit or tacit request or by commercial practice, shall not constitute an exception. The carrier is responsible for the loss or damage of goods entrusted for transport from the moment of receipt until delivery to the recipient, unless it proves that such loss or damage was caused by chance, by the nature or defects of the goods or their packaging, or by the acts of the sender or recipient.
International transport is governed by the 1980 Vienna Convention and Incoterms 2010. In any case, unless otherwise agreed, goods travel at the Customer’s risk and expense, including insurance costs.
Where goods are to be collected from Refill-Tech Solutions S.r.l.’s premises, collection is mandatory from the date specified in the order confirmation, without prejudice to any further indemnity or damages.
Art. 6 – Retention of Title
Until full payment of the price and settlement of the debt, the Customer may not sell, pledge, or transfer the goods. In the case of payment by installments, ownership of the goods shall transfer to the buyer only upon payment of the final installment, without prejudice to the seller’s right to claim greater damages.
Art. 7 – Certificates
Any document, certificate, declaration of conformity or quality, or any other statement that may be issued upon request of the interested party must be requested no later than the date of order confirmation and is subject to payment of the relevant consultancy fee or cost.
Art. 8 – Warranty
Refill-Tech Solutions S.r.l. guarantees that the goods sold are free from defects or alterations that make them unsuitable for their intended use or that significantly reduce their value. It also guarantees their usability for a period of 18 months from the purchase date, provided that storage and assembly conditions are respected.
If the Customer is not in default, any materials found to be originally defective shall be repaired or replaced. The warranty excludes any damage caused by force majeure, such as weather events, fires, natural disasters, war, violence, riots, or disturbances. It also excludes damages caused by transport, negligence, or improper use. The warranty shall lapse if modifications, repairs, or tampering are carried out by personnel not authorized by Refill-Tech Solutions S.r.l.
The mechanical warranty conditions and the storage and handling instructions issued by Refill-Tech Solutions S.r.l. shall in all cases apply and are hereby fully incorporated by reference.
Art. 9 – Jurisdiction
The parties undertake to resolve in good faith any disputes arising from the agreements, contracts, or obligations subject to these General Terms and Conditions. Should this not be possible, the parties agree that the Court of Milan shall have exclusive jurisdiction, and Italian national law shall apply.
Art. 10 – Customer Acceptance
Upon placing the order, the Customer fully accepts Refill-Tech Solutions S.r.l.’s General Terms and Conditions of Sale, declaring to have read and understood them, and acknowledging them as publicly disclosed factual terms pursuant to Article 1341 of the Italian Civil Code. For all matters not expressly covered herein, reference shall be made to the Italian Civil Code and to the relevant special legislation.